Technical Support 1st Level (all genders)

Permanent employee, Full-time · Cluj-Napoca

Your mission:

You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
- Configuration and operation of our monitoring portal for energy generation systems,
- Commissioning and parameterisation of our data loggers/park controllers,
- Other issues relating to products sold by meteocontrol,
You will support our customers both by telephone and in writing via email using our customer service system,
You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
You carry out error analyses and work out solutions in cooperation with the development department,
You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
In the event of delays or problems, you will ensure that our customers are informed in good time.

Your profile:

You have a completed technician degree in the field of energy or communication electronics or a similar technical degree,
Experience in the field of renewable energies is advantageous,
Very good knowledge of German and English is a must,
Knowledge of network technology / ModBus advantageous,
You can demonstrate good IT skills.

You can look forward to:

Working for a better future: with us, you'll create a better future for us and all the generations after us,
Flexibility: With our home office and working time model.

What we offer you

A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.

Your Contact Person

Lorenzo Frattali
People Operations Manager
l.frattali@meteocontrol.com

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About us

At meteocontrol, we have been dedicated to renewable energies since 1998 and are one of the world's leading developers of independent energy management systems. With our holistic solutions, we accompany the entire life cycle of energy systems. From planning to commissioning, we support our customers as independent technical consultants. For this we need a team of highly qualified and motivated employees.
Do you want to become part of our diverse team from different departments and drive the future of renewable energies together?

With energy into the future. We are looking forward to you!

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We look forward to seeing you!

We are very pleased about your interest in our company. Please fill out the following short form. If you have any difficulties uploading your data, please send us an email.